Please provide us information below.

1. Model number of recorder. You can find it at the bottom of recorder.

2. Date on TV or monitor.

If you forgot the password , please don’t worry you can use our ‘Super password ’ to log in to system.

On ‘SYSTEM LOGIN’ page you need put in the Username and Password, if you forgotthe password pleaseclick‘?’whichisfollowed thePasswordbox,thenyou will get a Key number on screen , send this number to me, as i need creat a password with these key numbers.
In order tohelpyoubetter iwroteallsteps youneed donow,and attached some pics which can help you, please follow and send the Key number i need.

1. Click “?” Which is followed the Password box

2. Then willpop-upa Securtyquestion window,at the bottomleft page,youwill find Key: xxxxxxxx, send these numbers to me.

All in all, as long as  you can contact us: support@hviewsmart.com