NO47. How to check your Nat Status? Where to find the Serial Number(SN) and QR code of system?

H.VIEW-LeoCreated at:Mar 29, 2017 16:25:21Updated at:Mar 21, 2018 11:25:19

1. How to check your Nat Status:

Right click the mouse-Mainmenu- Info-Version

You can see the Nat Status.

If it is "Connected", it means the network is normal and you can use your phone to add device.

001598c1cf16866222fe3d9e2e93046

If it is "Probing DNS ", it means your network isn't normal. 

001598c1ece7c2de5379accf9994a07

Then you need to check your Ethernet port of DVR if it is bright. The orange light should be flashing and green light sholud be always bright.

0015ab1d07f19a4fd56b243a3f2b31f

 If not, please change a Ethernet cable.

 If it is bright and also appears Probing DNS, you can try to fix your IP:

https://hview.kf5.com/hc/kb/article/1032097/


2. Where to find your Serial Number(SN) and QR code of system? 

Step 1 Right click mouse and click Main Menu--Info--Version

00158db6d517cb7dea757ab06f2a7bf


Note: Only when NAT status is "Conected", it means system has connected to internet and cloud successfully and phone/PC can use SN to view it locally and remotelly

If you have not connected DVR to a monitor and can not log in system, there is another way to find your system's SN.

1. Plug DVR to router by ethenet cable.

2. Get a computer which is connected to same router as DVR is connected.

3. Install a software on computer. Here is sofrware:

http://www.hviewsmart.com/app/file/7

4. Check if the software can detect system's serial number.

00158db6ed47e1eb070561963b0ef7f


3. There is the way to find QR code to download the APP.

Step 1. Turn on DVR and connect DVR to a monitor. Right click mouse and select Guide.

00158db6eff4373a009c9f2d9f52b93

Step 2. Click next

00158db6f2ca8980563429a12116369

Step 3. Scan QR Code to download APP 

00158db6f41c09066cfe1cd427636f3


    You have to Login before reply to the post