Please enter your camera's web interface and find the info of this camera,then take a screenshot and send it to the email@example.com
If you had multiple cameras,please send us a screenshot of each camera,Then we will send you the correct firmware for the each camera.
Please extract the firmware package before upgrading.
Enter the IP address to the browser.
Then login the camera (Default user name and password is admin and 12345)
Click Configuration --- System --- Upgrade
Click Browser to find the firmware ,then click upgrade.
Note:Please clear the browser cache when the upgrade is successful.